Terms & Conditions

By scheduling an appointment, you ("Client") agree to the following terms and conditions. Please read them carefully before completing your booking.

1. Services & Disclaimer

All sessions are consulting/coaching in nature and do not constitute legal, medical, financial, or therapeutic advice. Coaching is designed to help you develop skills, strategies, and clarity — however, we make no guarantees regarding specific outcomes, including but not limited to job offers, interviews, promotions, salary increases, or any particular career result. Success depends on many factors beyond our control, including your effort, market conditions, and third-party decision-making. Any testimonials or examples of past results shared are illustrative only and do not promise similar outcomes for any individual client. Client is solely responsible for decisions made and actions taken based on information discussed during sessions.

2. Payment

Full payment is required at the time of booking to confirm your appointment. All fees are listed on the booking page and are charged in advance. Your appointment is not considered confirmed until payment has been successfully processed.

3. No Refunds

All sales are final. Due to the nature of consulting and coaching services, no refunds will be issued under any circumstances, including but not limited to dissatisfaction with session content, failure to achieve desired outcomes, or cancellations and no-shows. By completing your booking, you acknowledge and accept this no-refund policy.

4. Cancellation & Rescheduling

Cancellations or reschedules must be made at least 24 hours before the scheduled appointment time.

  • Cancellations or reschedule requests made with 24 or more hours' notice may be eligible for a one-time credit toward a future session, at our sole discretion.

  • Cancellations made with less than 24 hours' notice, or no-shows, will forfeit the full session fee. No credit will be offered.

  • Rescheduling is subject to availability.

5. Late Arrivals

If you arrive late, your session will still end at the originally scheduled time. No extensions, credits, or adjustments will be provided for late arrivals.

6. Client Conduct

We reserve the right to terminate any session — and decline future bookings — if a client engages in abusive, threatening, or inappropriate behavior. No refund or credit will be issued in such cases.

7. Confidentiality

We respect your privacy and will treat information shared during sessions as confidential, except where disclosure is required by law. Our Privacy Policy, linked separately, governs how we collect and handle your personal data.

8. Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim arising out of or related to our services shall not exceed the amount you paid for the specific session giving rise to the claim. We are not liable for any indirect, incidental, or consequential damages, including but not limited to lost income, lost opportunities, or emotional distress.

9. Intellectual Property

All materials, frameworks, templates, or resources shared during sessions remain our intellectual property and may not be reproduced, distributed, or shared without prior written consent.

10. Modifications

We reserve the right to update these terms at any time. The terms in effect at the time of your booking will apply to that session.

11. Dispute Resolution

Any dispute arising from these terms or our services shall first be addressed through good-faith informal negotiation. If unresolved within thirty (30) days, the dispute shall be submitted to binding arbitration in Illinois under the rules of the American Arbitration Association. Both parties waive the right to participate in a class action lawsuit or class-wide arbitration.

12. Agreement

By booking an appointment, you acknowledge that you have read, understood, and agree to these Terms & Conditions, including the no-refund policy and the acknowledgment that no specific outcomes are guaranteed. Please also review our Privacy Policy, which governs how we collect, use, and protect your personal information.